Workshop management

DURATION: 2 working days
LITERATURE: scripts + worksheets (provided)


245€* Price includes VAT and accomodation.

What have you not known until now, which will advance your operation?How can it be possible to optimise and advance operating processes in a service centre? How can we create, evaluate and analyze possible offers of new services in service centres?

Why is this important?Communication between the party offering a service (service centre) and the party requiring such services is the first step in giving a professional impression and getting a positive reaction from a potential customer. Good process organization within service centres significantly increases efficiency and reduces operating costs. Constant care about customers and continued advancement and expansion of offered services is a requirement for survival on the market.

What is the training like?The training has been conceived as a combination of lectures, dialogues and practical exercises in which different possible situations in service centres are found and possible problems in operation and organization of service centers themselves are analyzed.

How will you become better in your work after these training sessions? Customer expectations keep increasing and vehicles are becoming more and more complex, which makes operating a service centre more difficult. The task of service centre management is not only to satisfy, but also to surpass customer expectations and at the same time organize all processes and follow all operation parameters of the service centre itself. Good organization and adequate monitoring of all processes in service centres is the basis of good and successful operation.

  • Subjects to be treated:
  • Workshop processes
  • Making service appointments
  • Vehicle reception
  • Active vehicle reception and checklist
  • Work order
  • Work allocation in service centres
  • Diagnostics
  • Service centre performance monitoring and evaluation
  • Efficiency
  • Productivity
  • Work optimisation
  • Communication with customers in different processes
  • Vehicle delivery
  • Vehicle follow-up.
ECAP - Education Centre For Auto Profesionals • The first school centre for training and advancement of independent automotive servicers in Serbia • ECAP - Education Centre For Auto Profesionals • 1000+ issued certificates • 400m2 of work area • 600+ different service centers • over 20 models and training vehicles • 22 seminars • 2 coaches •ECAP - Education Centre For Auto Profesionals