Have you ever wondered about what it is like to be a free (independent) servicer in Serbia?
Without adequate support from the industry, with narrowed opportunities to get appropriate knowledge, equipment and tools, yet you are expected to maintain by all means high safety standards, user satisfaction and service quality. Over 92% of all service centers in Serbia are free service centers.
The company Ferdinand Bilstein South East Europe d.o.o. has realised a project, titled ECAP (Educational Centre for Auto Professionals) school centre in the aim of offering more to free service centres, enabling them easier access to technical information and acquaintance with modern technologies and trends.
Ferdinand Bilstein South East Europe d.o.o. with its headquarters in Belgrade, covers the countries of former Yugoslavia and besides them also Albania, Bulgaria, Greece, Cyprus, Rumania, Hungary and Moldavia. It is a branch of the bilstein group corporation, the leading world manufacturer and supplier on the free market of spare parts.
ECAP is the first school centre for training and advancement of free servicers of this kind in Serbia.
It has been realised under the auspices of the Federal Ministry for Economic Cooperation and Development and in cooperation.
Professional trainers from Serbia, but also from Germany convey theoretical and practical knowledge to attendants in the field of mechatronics.
It has been provided in this way for servicers to be backed up by a highly responsible and competent system, which will support them in all fields of operation and enable them to develop further in the fields of mechanics, electrics, electronics, service centre management, active and passive safety systems ...
According to director Zoran Petrović, , ECAP has been envisioned as a project to introduce the long awaited and lasting change in the field of safe driving in Serbia and to serve as a guarantee of quality service.
with many years of experience as a coach, acquired in the course of twelve years of work in companies such as DAIMLERCHRYSLER, FIAT and of course ECAP.
He is a Master of Science in Engineering, degree in Mechanical Engineering at the University of Belgrade, where he graduated in department for motor vehicles, following which he worked in the bus manufacturer IKARBUS as a designer for five years. After that, he spent seven years as an international technical coach and technical support for CHRYSLER EMEA (Europe, the Middle East and Africa), where he held trainings in over twenty countries. He was a technical coach and technical support in the company FIAT AUTOMOBILI SRBIJA for two years, where he held trainings for the CHRYSLER, JEEP, DODGE, FIAT, ALFA ROMEO and LANCIA programs. He has been in ECAP since its foundation, in which he has held over fifty successful trainings to date.
already engaged in operations in the automotive industry over eighteen years. Having completed high school (the course in automatics) and two years at the Faculty of Mathematics and Natural Sciences (the Department of Physics), he found employment as a sales manager in the company selling vehicle parts and components – KIM. Then he spent ten years in the company ZASTAVA AUTOMOBILI / ZASTAVA AUTO in the Quality Department and later as a service centre inspector. He worked as a technical support and warranty manager for FGA & CJD vehicles in FIAT AUTOMOBILI SRBIJA from its structural change until 2013, when he started working in the ECAP school centre in the position of a technical coach.
During all these years spent in the automotive industry, he has undergone all trainings on the vehicle systems for which he had himself been in charge of. As a technical coach he has worked on over 30 kinds of trainings and courses organized at home, but also in Italy and Germany.
ECAP has been realised under the auspices of the German Federal Ministry for Economic Cooperation and Development with a goal to improve all living conditions of the people in developing countries.
The non-proft organization for development of the private sector – Sequa from Germany, has also supported the establishment of the ECAP.